The Risk-Free Guarantee
Run it live for 60 days. If it hasn't earned its place, we refund your build fee in full. No proof required.
We build your AI front desk. It goes live and answers your calls for 60 days. At the end of those 60 days, if you don't think it has earned its place in your business, you tell us and we refund your Build & Implementation Fee in full.
“Risk-free” means the build fee. That comes back in full, with no proof required. The subscription months she was live and answering do not. Those paid for the phone lines, the AI minutes and the tuning while she ran. Every line of what you get back, and what you don't.
You don't have to prove anything
There is no minimum number of bookings to hit, no dollar value of jobs to reach, and no form where you justify the decision. If you don't want to continue, that is the whole test.
The 60 days start when it starts working
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Sign & deposit
Half the build fee to begin. We map every call type, price question and hand-off with you.
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Build & test
You approve what the agent says. We test it against your real scenarios before a single customer hears it.
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Go-Live, day 1
The clock startsYour agent starts answering. The balance of the build fee falls due. The 60-day clock starts here, not the day you paid.
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Days 1-60
Live and tuned. We review calls and adjust while it runs.
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Day 60
Keep going, or claim, and your build fee comes back.
Build time doesn't eat into your 60 days. Most guarantees start the clock the day you pay, which means the build period burns a third of the window before the product has answered a single call. Ours doesn't.
Exactly what you're risking
Here is the whole picture, in one place, so you can make the decision with the real numbers in front of you.
| Refunded if you claim | Your full Build & Implementation Fee. Any unused portion of an annual prepay, pro rata. The unused days of the subscription month you're in when you claim. |
|---|---|
| Not refunded | Subscription months the agent was live and answering. Those months cover real costs: the phone lines, the AI minutes, and our team running and tuning it. |
| Yours to keep | Every contact, call recording, transcript and conversation record, exported to you at no charge. Any domain name you already owned. |
| Ours, and switched off | The website, the tracking number, the agent configuration, the automations and the platform accounts we built. They stay with us. |
The part most people work out later
Say it plainly: on Front Desk at $550-790 a month, a business that runs the 60 days and then claims has paid roughly $1,100-1,580 plus GST in subscription that does not come back. You get your build fee returned in full. You don't get the two months of running costs returned.
That is the deal, and we would rather you hear it from us in the first meeting than find it in clause 8 three months in. We carry the cost of building it. You carry the cost of running it during the trial. If it works, that's a rounding error against the jobs it books. If it doesn't, you're out two months of a service that was live, and we're out the build.
Why we can offer this
The guarantee is affordable because of how the build works, not because we're relaxed about refunds.
1. We map your calls with you
Every call type, price question, service-area rule and hand-off, taken from how your business actually runs. Not a template with your name dropped in.
2. You approve what it says
The greeting, the qualifying questions, what gets booked, what gets escalated and when a human takes over. Your wording, your rules.
3. We test it on your real scenarios
The after-hours emergency. The quote request. The tyre-kicker. The reschedule. Signed off with you before a single customer hears it.
4. We tune it while it's live
We review calls in the early weeks and adjust. The agent gets better across the 60 days rather than being handed over and forgotten.
Plain-English answers
What exactly gets refunded?
Your full Build & Implementation Fee, back to the card or account you paid from, within 30 days of approval. Subscription months where the agent was live are not refunded.
When do the 60 days start?
On your Go-Live Date, the first day the agent is answering live customer calls.
Do I have to prove it didn't work?
No. If you decide it hasn't delivered value for your business, that is enough on its own.
What happens to my website and my phone number?
If you claim, the website and the tracking number we provisioned stay with us and are decommissioned. Any number you ported in can be ported out. We will never withhold or delay a port. Any domain you already owned stays yours.
Do I keep my customer data?
Yes, all of it, free. Contacts, call recordings, transcripts and conversation records are exported to you when you leave, whether you claim the guarantee or leave later for any other reason.
How do I claim?
Email hello@offsideragency.com within 14 days after the 60 days end. We confirm your account and original payment details, then process the refund. Claiming ends the agreement on the day we receive it. No further subscription is charged and no notice period applies.
What if I've prepaid a year?
We refund the unused portion pro rata from the date the claim is approved.
Does this replace my consumer rights?
No. It sits on top of them. This is a contractual promise in addition to your rights under the Australian Consumer Law, never instead of them.
The conditions, all of them
There are five, and they exist for one reason: the guarantee assumes the agent was actually given a run.
- It was live. The agent wasn't disabled, paused, or bypassed with calls diverted away from it for more than five business days in total during the 60 days.
- We got what we asked for. Access, number porting, integrations and content approvals were provided within 10 business days of a written request. We follow up at least once before treating a request as outstanding.
- The scope didn't materially change. If you asked us to rebuild it around a different business partway through, the original 60 days no longer measure the thing we built.
- The account is paid up.
- Once per customer, on your initial engagement.
That's the list. There is nothing else, and nothing here is at our discretion. Every condition above is something you can check for yourself.
Australian Consumer Law
This guarantee is a contractual promise in addition to, and does not limit, your rights under the Australian Consumer Law. Nothing on this page excludes, restricts or modifies any consumer guarantee that cannot lawfully be excluded.
This page is the plain-English version of clause 8 of our Terms and Conditions. Where the two differ, the Terms apply.
Judge it before you buy it.
Jessica answers our own phone. Ring her, push her on something awkward, and decide whether you'd want that answering yours.
Or email hello@offsideragency.com. Business line: +61 481 321 269.