One system. Your phone always gets answered.
This page used to sell four things you climbed in order. It sells one thing now: an AI receptionist that answers every call, qualifies the job and books it, plus the build that makes it work. The tiers differ in how much follow-up sits behind the phone, not in whether the phone gets answered.
What the front desk does
Jessica is configured on your services, your prices, your service area and your rules about what counts as urgent. That configuration is most of the build fee and all of the difference between this and an answering machine.
She answers
- Every call, 24 hours including 9pm on a Sunday, which is when people research a job worth twenty thousand dollars. Your plan includes a set number of inbound minutes each month and the rate after that is published.
- Tells callers the call is recorded at the start of every call. She doesn't announce that she's automated unless somebody asks, and if they ask, she says so straight away. We don't run the version that denies it.
- Asks what you'd ask scope, suburb, timeframe, rough budget. In your words, not a generic script.
- Won't invent an answer no guessed prices, no jobs you don't do, no suburbs you don't cover. She takes the details and flags it instead.
Then she acts
- Books the job into a calendar wired to your real availability, not a generic slot list.
- Escalates the urgent ones by your definition of urgent, agreed at install rather than assumed.
- Texts back anything that slips within seconds, so the caller knows they've been heard and stops working down their list.
- Writes it all down transcript, recording and every message against one contact record, so you can read exactly what was said.
The whole front desk is the agent, and it puts a caller through to a person when the call needs one. Everything else it takes down, flags, and hands you with the notes already in front of you, which is the difference between returning a call and starting one.
What's in each tier
Every tier answers the phone. What changes is how much happens after the call. Prices are ex-GST with the inc-GST figure beside each one.
Front Desk
from $2,500 build+ $550-790/moex-GST · with GST $2,750 build, $605-869/mo
- Jessica answering every call, 24/7. 500 inbound minutes included, $0.60/min after
- Web chat and SMS handled by the text agent
- Qualifying and booking against your calendar
- Missed-call text-back
- Transcripts and recordings into the CRM
- The full build, itemised below
Front Desk Pro
from $3,500 build+ $890-1,290/moex-GST · with GST $3,850 build, $979-1,419/mo
- Everything in Front Desk, plus:
- Quote-chase sequences. The quote you sent Tuesday gets followed up without you
- Review requests at the moment a job finishes, not three weeks later
- Speed-to-lead replies across the full text inbox: web chat, SMS, Instagram DM, Facebook Messenger, WhatsApp and email
- 900 inbound minutes included, $0.55/min after
- A CRM pipeline you can see the whole month in
Operations
from $5,000 build+ $1,390-1,990/moex-GST · with GST $5,500 build, $1,529-2,189/mo
- Everything in Front Desk Pro, plus:
- Multiple services and multiple crews handled separately
- Dispatch and routing rules built around how you actually run
- Reporting across the whole job flow, not just the phone
- 1,500 inbound and 300 outbound minutes included. Then $0.50/min inbound, $0.90/min outbound
- The build is quoted after we've looked at your operation, in writing, on the call
The pricing page has the same figures with what none of them cover
What the build fee covers
The build is a one-off. It is the work of getting the front desk actually working in your business rather than working in principle, and the website is one line in it.
- Jessica, configured your services, your prices, your service area, your rules for what's urgent, your escalation path. This is the part that takes the time and it is why the build is not a website price.
- A website if you haven't got one, or haven't got one worth keeping. Written around the jobs you actually want rather than a template with your logo dropped in.
- Google Business Profile set up or cleaned up. The map pack is where local jobs get won and it is free to be in.
- A tracking number the number Jessica answers. Every call logged against a source from day one, so you can prove what this earns instead of guessing.
- CRM set up pipeline, stages, and the single inbox every call, text and form lands in.
- A booking calendar wired to your real availability so Jessica can put a job in it without double-booking you.
- Two revision rounds on the website and on Jessica's script. A round is one consolidated list of changes from you, actioned by us.
Already got a site you like? Keep it. We wire the front desk into it rather than rebuild it, at the same fee, and we'll tell you on the call which parts of the build you don't need.
We don't sell a website on its own any more. If that's all you want there are people who do it well and cheaply, and we'll point you at one of them rather than take the money.
The channels she answers on
A tradie who won't ring will still send a DM. The text agent picks up wherever the enquiry lands.
- Web chat on your own site. Front Desk and above.
- SMS including the text that goes out when a call rings out. Front Desk and above.
- Instagram DM Front Desk Pro and above.
- Facebook Messenger Front Desk Pro and above.
- WhatsApp Front Desk Pro and above.
- Email Front Desk Pro and above.
Enquiries arriving from Google Ads lead forms and Google Business Profile quote requests land in the same inbox. Which channels are in which band
You don't have to switch systems
The front desk goes around what you already run. Nobody is migrating their job management software to get their phone answered.
We integrate with Google Calendar, Outlook, ServiceM8, Tradify, Fergus, simPRO and Xero.
Integration scope is confirmed during discovery and named in your agreement. That is deliberate: what connects to what, and in which direction, depends on your setup and on what your own plan with that vendor allows. You get it in writing before anything starts rather than as an assumption afterwards.
What we need from you
Two of these are not optional, and they're the reason a front desk stops working for the small number of people it stops working for.
- Your business calls forward through our number a call that bypasses it can't be answered, tracked or recovered. We confirm the forwarding is working before we switch you on.
- Somebody checks the inbox in business hours Jessica starts the conversation and books what she can. A person still has to finish the ones she flags.
- Accurate prices and service information she quotes what you tell her to quote. If your prices change and we don't hear, she'll keep using the old ones.
- Your own licences and insurance we answer your phone, we don't do your trade.
All of this is in the Terms and Conditions, published before you sign rather than sent afterwards.
Don't take our word for any of it.
Ring the number at the top of this page. Jessica answers our own phone, so two minutes as the caller tells you more than this page can.